At Bella Sian, we are committed to safeguarding your personal data and ensuring your privacy. This policy explains how we collect, use, store, and protect your information when you interact with our website or services.
1. Information We Collect
When you make a purchase, register, or contact us, we may collect the following information:
Full name and contact details (address, email, phone number);
Payment details (processed securely through trusted third-party providers – we do not store your card information);
Order history and purchase preferences;
Technical information such as IP address, browser type, and cookies (for website functionality and improvement).
2. How We Use Your Information
Your personal data may be used for the following purposes:
To process and deliver your orders;
To communicate with you about your order, including delivery updates;
To provide customer support and respond to queries;
To improve our website, products, and services;
To comply with legal obligations (e.g., tax, fraud prevention, consumer rights).
3. Legal Basis for Processing
We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The main legal bases include:
Performance of a contract (fulfilling your purchase order);
Legal obligations (e.g., accounting and taxation requirements);
Legitimate interests (improving services and preventing fraud);
Consent (for marketing communications, where applicable).
4. Data Sharing
We may share your information only with:
Delivery companies (e.g., Royal Mail and other couriers);
Payment processors (secure platforms that handle payments on our behalf);
Regulatory authorities, if required by law.
We will never sell your personal data to third parties.
5. Data Retention
Your personal data will be stored only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. After this period, your data will be securely deleted.
6. Your Rights
Under UK GDPR, you have the right to:
Access your personal data;
Request corrections to inaccurate data;
Request deletion of your data (“right to be forgotten”);
Restrict or object to certain types of processing;
Request a copy of your data in a portable format.
To exercise any of these rights, please contact us at sac@bellasian.com.
7. Cookies
Our website uses cookies to improve user experience, analyse traffic, and personalise content. You may adjust your browser settings to refuse cookies, but this may affect website functionality.
8. Security Measures
We take appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or disclosure. However, no online system can be guaranteed 100% secure.
9. Changes to This Policy
Loja Bella Sian reserves the right to update this Privacy Policy at any time. Updates will be posted on this page, and we recommend reviewing it periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
sac@bellasian.com.
